Bensoussi Sanae
Agent in Customer Service
Profile summary
Customer service professional with over six years of experience in call center roles. Skilled in handling high-volume interactions, resolving inquiries, and ensuring positive passenger experiences. Fluent in Arabic, English, and French, Showing adaptability and a commitment to operational excellence.
Career highlights
Recognized as Employee of the Month: Recognition: Received Employee of the Month award in February 2012 for outstanding performance at Falcon Aviation Services.
Emergency Aircraft Simulation Training: [Training Exercise]: Completed Pull Scale aircraft crash simulation at Zayed Airport in August 2012.
Key skills
Professional experience
Engaged in a simulation exercise involving aircraft crash scenarios. Responsibilities included active participation and observation during the simulated event.
- Pull Scale simulation exercise for aircraft crash in the Zayed Airport
Supported clients and colleagues through positive and helpful interactions. Managed client greetings, note-taking, and travel arrangements. Handled incoming calls by answering, forwarding, and screening them to ensure efficient communication.
- Greet clients with a positive helpful attitude
- Assisting with notes and making travel plans
- Assisting colleagues
- Answering, forwarding and screening phone calls
Managed client interactions with a positive and helpful demeanor, provided administrative support including note-taking and travel arrangements, assisted colleagues with various tasks, and handled incoming communications by answering, forwarding, and screening phone calls.
- Greet clients with a positive helpful attitude
- Assisting with notes and making travel plans
- Assisting colleagues
- Answering, forwarding and screening phone calls
Education
Excelled in public speaking coursework and led the debate team to finals, Showing expertise in presentation delivery.
Graduated with Honors in Secondary Education and was a member of the National Honor Society.